According to the Privacy Rights Clearinghouse "New technologies make it possible for employers to monitor many aspects of their employees' jobs, especially on telephones, computer terminals, through electronic and voice mail, and when employees are using the Internet. The AMA listed in alphabetical order five reasons given by survey companies as to why they monitor their employees. They monitor their behavior, their adherence to the dress code, the way they greet customers. Managers should monitor for compliance and discipline as they would for any other company policy. Customer service and consumer relations personnel are frequently taped as they field calls, and tapes are reviewed with supervisors to evaluate and improve job performance. The easiest way is to develop and publish the company's policies with regard to the use of computers, the Internet, email, and voice mail. More companies are monitoring their employees electronically.
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